Support

Email support@team.clairop.com and a real person will reply. Most questions are answered below.

How do I cancel my subscription?

Subscriptions are billed by Apple, so cancellation happens in your Apple account, not in Clairop. Open Settings → your name → Subscriptions on your iPhone, tap Clairop, then Cancel Subscription. You can also reach the same screen from Style → Manage Subscriptionin the app. Cancel at least 24 hours before your renewal date, or you'll be charged for the next period.

How do I get a refund?

Refunds are handled entirely by Apple. We have no ability to issue them. Go to reportaproblem.apple.com, sign in, and select the purchase.

I paid but Clairop Pro isn't unlocked

Open Style → Restore Purchases. That re-checks your Apple account and restores an existing subscription, which is useful after reinstalling or switching devices. Make sure you're signed in with the same Apple ID you purchased with. If it still doesn't unlock, email us.

How do I delete my photos and data?

Individual photos: the Me tab. Everything at once: Style → Reset all data, which clears your preferences, saved fits, photos and anonymous ID. Deleting the app also removes all of it. We don't store your photos on our servers, so there's nothing left on our side once that's done. See the Privacy Policy.

Why does a fit take so long, or fail?

Building an outfit calls an AI model and usually takes 10–25 seconds; try-on renders take longer. Both need an internet connection. If the network drops you should see an error with a retry button. If it keeps failing, check your connection and try again in a minute.

It says I've hit a daily limit

There are fair-use limits per device per day so a small number of people can't run up our AI costs for everyone. They reset at midnight UTC. If you hit them in normal use, tell us. The limits are set generously and you shouldn't be reaching them.

Clairop is made by Pavado Technologies Inc., Province of Ontario, Canada.