Terms of Service

Clairop is an AI-powered competitive intelligence platform that provides businesses with:

• Knowledge Base: Document storage, processing, and AI-powered search capabilities
• Page Intelligence: Competitor website monitoring, change detection, and analysis
• AI Chat Assistant: Context-aware AI assistant for insights and analysis
• Action Suggestions: AI-generated strategic recommendations and competitive insights
• Changelog Intelligence: RSS feed monitoring and competitive update tracking
• Review Intelligence: Competitor review monitoring and sentiment analysis
• Integrations: Third-party service connections to enhance your workflow

• You must be at least 16 years of age to use Clairop
• You must provide accurate, current, and complete information during registration
• You are responsible for maintaining the confidentiality of your account credentials
• You are responsible for all activities that occur under your account
• You must notify us immediately of any unauthorized access or security breach
• One account per user; creating multiple accounts may result in suspension

Clairop offers various subscription plans with different features and usage limits. By subscribing to a plan, you agree to the following:

• Free Trial: New users may be eligible for a free trial period. Trial limitations and duration are specified at signup.
• Paid Subscriptions: Paid plans are billed on a recurring basis (monthly or annually) unless otherwise specified
• Automatic Renewal: Subscriptions automatically renew at the end of each billing period unless canceled
• Price Changes: We reserve the right to modify pricing with 30 days' advance notice to existing subscribers
• Usage Limits: Each plan has specific usage limits (documents, monitors, API calls, etc.). Exceeding limits may result in additional charges or service restrictions
• Payment: All payments are processed securely through our third-party payment processor (Stripe)

• You authorize us to charge your payment method for all fees incurred
• All fees are in USD unless otherwise stated
• Payment is due immediately upon purchase or subscription renewal
• Failed payments may result in service suspension or termination
• You are responsible for all applicable taxes
• Invoices and receipts are available through your account dashboard

Cancellation

• You may cancel your subscription at any time through your account settings
• Cancellation takes effect at the end of the current billing period
• You will retain access to paid features until the end of the billing period
• No partial refunds are provided for unused time in a billing period

Refund Policy

We offer refunds under the following conditions:

• New Subscriptions: Request a full refund within 3 days of your initial subscription purchase
• Service Issues: If you experience significant service disruptions or issues that we cannot resolve
• Billing Errors: If you were charged incorrectly due to a system error

To request a refund, contact us at support@clairop.com with your account details and reason for the refund request. Refund requests are reviewed on a case-by-case basis and typically processed within 5-10 business days.

You agree to use Clairop only for lawful purposes and in accordance with these Terms. You agree NOT to:

• Violate any applicable laws, regulations, or third-party rights
• Use the Platform for any illegal, harmful, or fraudulent activities
• Attempt to gain unauthorized access to any part of the Platform or other users' accounts
• Interfere with or disrupt the Platform's functionality or servers
• Use automated scripts, bots, or scrapers to extract data from the Platform (beyond provided API access)
• Reverse engineer, decompile, or attempt to extract source code from the Platform
• Upload malicious code, viruses, or any harmful content
• Harass, abuse, or harm other users
• Resell, redistribute, or sublicense access to the Platform without authorization
• Use the Platform to monitor websites without authorization from the website owner
• Violate any intellectual property rights or confidentiality obligations
• Create false or misleading information or impersonate others

Your Content

• You retain ownership of all content you upload to your knowledge base or input into the Platform
• You grant Clairop a license to use, process, and store your content to provide the Service
• You are responsible for ensuring you have the right to upload and process all content
• You are responsible for the accuracy, legality, and appropriateness of your content

Generated Insights

AI-generated insights, analysis, and suggestions created by Clairop based on your data are provided to you for your use. We may use anonymized, aggregated data to improve our services.

The Platform and its original content, features, functionality, and design are owned by Clairop and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

• You may not copy, modify, distribute, sell, or lease any part of the Platform
• The Clairop name, logo, and branding are trademarks and may not be used without permission
• You may not remove or alter any copyright notices, trademarks, or proprietary legends

Your privacy is important to us. Our collection and use of personal information is described in our Privacy Policy, available at https://clairop.com/privacy-policy. By using the Platform, you consent to our collection and use of personal data in accordance with the Privacy Policy.

• We strive to provide reliable service but cannot guarantee uninterrupted or error-free operation
• We may perform maintenance, updates, or improvements that temporarily affect service availability
• We reserve the right to modify, suspend, or discontinue any feature or the entire Platform at any time
• We are not liable for any loss or damage resulting from service interruptions or modifications
• We will provide advance notice for significant changes when reasonably possible

We reserve the right to suspend or terminate your account if:

• You violate these Terms or our Acceptable Use Policy
• Your payment method fails or you have outstanding charges
• We suspect fraudulent, abusive, or illegal activity
• Required by law or legal process
• You request account deletion

Upon termination, your access to the Platform will cease, and your data may be deleted in accordance with our data retention policies. We may retain certain information as required by law or for legitimate business purposes.

Disclaimers

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

• We do not guarantee the accuracy, completeness, or reliability of any content or AI-generated insights
• We are not responsible for decisions made based on information provided by the Platform
• Monitored competitor data may be delayed, incomplete, or inaccurate
• AI-generated suggestions are not professional advice (legal, financial, or otherwise)

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CLAIROP SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR USE, WHETHER IN AN ACTION IN CONTRACT, TORT, OR OTHERWISE, ARISING FROM YOUR USE OF OR INABILITY TO USE THE PLATFORM, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM.

You agree to indemnify, defend, and hold harmless Clairop, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from: (a) your use of the Platform; (b) your violation of these Terms; (c) your violation of any rights of another party; or (d) any content you upload or submit to the Platform.

The Platform may contain links to third-party websites or integrate with third-party services. We do not control and are not responsible for the content, privacy policies, or practices of any third-party websites or services. You access third-party services at your own risk and should review their terms and policies.

By creating an account, you agree to receive transactional emails necessary for the operation of the Service. You may also receive marketing communications, newsletters, and promotional emails. You can opt out of marketing communications at any time by using the unsubscribe link in our emails or by updating your account preferences.

These Terms are governed by and construed in accordance with the laws of Canada, without regard to its conflict of law principles. Any disputes arising from these Terms or your use of the Platform shall be resolved in the courts of Canada.

Before filing a legal claim, you agree to attempt to resolve any dispute informally by contacting us at support@clairop.com.

We may update these Terms from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by email (sent to the email address specified in your account) or by posting a prominent notice on the Platform at least 30 days before the changes take effect. Your continued use of the Platform after the effective date constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Platform and may cancel your account.

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Clairopregarding your use of the Platform and supersede all prior agreements and understandings.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

If you have any questions, concerns, or feedback regarding these Terms of Service, please contact us: